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Visitor Resources

Need directions, parking details, or visitation guidelines? We want to make accessing our facility as easy as possible.

Directions and Parking

WVU Medicine Children’s Hospital is located on the WVU Medicine J.W. Ruby Memorial Hospital campus at 1 Medical Center Drive in Morgantown, West Virginia. Patient/Vistor lots D and E are the closest parking locations for the Children’s Hospital.

All patient, visitor, and staff parking is impacted by WVU home football games. During these events all patients and visitors to the Children’s Hospital are required to park in the area located directly behind the Children’s Hospital known as “Lot 80” and indicated on the game day parking map in purple. Patients and visitors will be shuttled to and from the main entrance to Children’s Hospital before, during, and after the event while their parking is impacted.

For more information, call Security at 304-598-4444.

WVU Medicine App

Looking for a status update on a family member or friend being seen in the Emergency Department, or having a surgical procedure? Want a text alert when it’s time for your appointment? The WVU Medicine app can do all that – and more. Learn more.

Visitation Guidelines

Visitation guidelines are subject to change at any time. Consult with staff or call the Welcome Center at 304-554-8505 to obtain current visitation policies. Individual floors may have additional rules, so please check with your child’s nurse.

  • Siblings are welcome, but try to limit the number of visitors.
  • Do not bring anyone who has evidence of current or recent infection or exposure to contagious diseases to visit.
  • Make sure visitors are considerate of other patients and staff, especially in regard to noise. Parents are responsible for their other children during visiting hours.
  • Notify staff on your child’s unit in advance when arranging for entertainers or special guests.
  • Note that space for personal items is limited in the ICUs.
  • Food, fresh or dried flowers, and plants are not allowed in patient rooms on certain units, such as the ICUs. Silk flowers, pictures, and cards are welcome. Latex balloons are not allowed anywhere in the hospital. Deliveries of latex balloons to the hospital will not be accepted. Mylar balloons for patients are welcome.

Due to an increase in respiratory viruses circulating in the community, J.W. Ruby Memorial Hospital, WVU Medicine Children’s Hospital, and Fairmont Medical Center are updating their visitation policy, effective Monday, Nov. 7.

Changes include:

  • Only two visitors at a time
  • Visitors must be age 12 or older (exceptions made for critically ill and end-of-life patients)

Visiting a patient

Parents or guardians are welcome to stay in the hospital with their child 24 hours a day, although there may be room for only one parent to sleep. While in the hospital, you are required to wear a photo ID badge, which is issued at the Welcome Desk in the main lobby. You must show identification, such as a driver’s license, to receive an ID. Brothers, sisters, friends, and relatives outside of the immediate family may visit every day based on the current visitation guidelines.

Connecting with patients

Patients may receive letters, cards, and gifts through the mail. Mail should be addressed to:

Child’s full name

Floor number, unit

1 Medical Center Drive

Morgantown, WV 26506

Amenities

WVU Medicine Children’s hopes to make your visit as comfortable as possible. For your convenience, we offer a variety of amenities on campus for patients, family members, and visitors:

Welcome Center and Ambassadors

The Welcome Center is located in the lobby of the hospital and can be reached by calling 304-554-8505. Ambassadors are available 24 hours a day for assistance. We encourage you to reach out to one of them for services, such as directions, general information, and any other questions you may have during your visit.

Wireless internet access (Friends Connect)

Free wireless access is available throughout the hospital via FriendsConnect, provided by Friends of WVU Hospitals. Wi-Fi hotspots include a content filter with a blocking profile that prevents access to offensive and illegal websites. If you have trouble with your internet connection, please call the WVU Medicine Help Desk at 304-598-4357. This number is available 24 hours a day, seven days a week.

Children’s Cafe, Starbucks®, and The Market

The Children’s Cafe, located on the main level, offers breakfast, lunch, and dinner. Starbucks® is located in the front lobby of J.W. Ruby Memorial Hospital. The Market at HSC, a food court, is located in the back of the Health Sciences Center and can be accessed by exiting the back of J.W. Ruby Memorial Hospital on the fourth floor.

  • For security purposes, visitors should access J.W. Ruby Memorial Hospital by exiting through the main entrance of the Children’s Hospital and following the sidewalk to the Heart & Vascular Institute entrance or the Ruby Memorial main entrance.

Banking services

ATMs are located on the main level near the main entrance.

Spiritual support and the Interfaith Chapel

A full range of spiritual care support services are available for patients and their family members, regardless of faith group or belief. Chaplains are available 24 hours a day, seven days a week. Chaplains can also help by contacting faith leaders in the community for patients and family members. If you or a family member wishes to access spiritual services, contact a member of your healthcare team or ambassador. In addition, the Interfaith Chapel is located on the main level near the Welcome Center. The space is open 24 hours a day, seven days a week. Learn more.

Gift shop

The gift shop is located on the main level near the front entrance and offers small gifts, clothing, refreshments, and toys. All proceeds go back to Children’s Hospital for the comfort and care of our patients. Visit the online shop.

E-cards

E-cards can be sent to family members and friends who are hospitalized at WVU Medicine Children’s. Visit the e-cards website to select a card and make a submission. E-cards are printed and delivered Monday through Friday, 8:30 am - 5 pm. In the event the person you are sending a card to has been discharged or has chosen to be unpublished in our hospital directory, you will be notified by email that we are unable to deliver the card. WVU Medicine Volunteer Services provides this service free of charge.

The Little Mountaineer Pharmacy (outpatient pharmacy)

The Little Mountaineer Pharmacy, located on the main floor near the Welcome Center, is a full-service pharmacy available for all your outpatient prescription needs. The pharmacy provides prescription services and accepts most insurance prescription plans. The pharmacy also carries a selection of over-the-counter medications and supplies. Contact the pharmacy at 304-554-8503

1 Medical Center Drive Morgantown, WV 26506
304-598-1111


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